Map
We follow real requests through your team and your systems until we can see exactly where the hours go.
CLIENT SUPPORT AUTOMATION FOR 3PLs
Improve Client Response and Resolution Times With Less Manual Work
We automate the work behind routine client requests, so your team can deliver personal service with less manual effort.
Your client requests
Stock availabilityCheck WMS → reply to client
Completed
Manual orderDetails checked → order created
Completed
Parcel redirectionPolicy exception → your team
For review
JLClient message
“Hey team, how many
olive tees are in stock?”
Checked. Answered. Done.
“There are 248 available.
I've sent the stock report.”
Built around your existing systemsManaged by Reclaim
The Work Behind Client Service
Routine Client Requests Take Too Much Work to Resolve
Clients expect quick answers and reliable action. When routine requests need several people and manual updates, the cost of serving each client adds up.
01
Too many staff hours per client
Onboarding, orders, returns and billing questions consume staff time that could go towards warehouse operations and client relationships.
02
Delays that create bigger problems
Late order changes mean redirections. Stock discrepancies can hold up fulfilment. Delays create extra work for your team and clients.
03
Unresolved issues generate more enquiries
Clients need to know an order was changed or a return processed. Without a clear answer, they ask again, adding work for your team.
How it works
We Automate the Work From Request to Resolution
Most 3PLs already have the systems. What's missing is the work between them. We design, build and run the automation that takes a request from message to done, inside the tools you already use.
Step 1 · Map
We map how your work actually moves
We sit with your team and follow real requests from the message to the WMS, the carrier and back. You see where the hours go before anything is built.
Step 2 · Build
We build it inside the systems you run
An AI assistant in your client chat, client reporting, an order feed into your WMS, or a mix. Built around your tools, tested on your real requests, and ours to get right until it's live.
Step 3 · Run
You and your team get hours back every week
Routine requests get done without anyone stopping what they're doing. Your team only picks up what needs a decision. We keep it running as your clients change.
Build
Built inside the tools you already run, tested on your real requests, and ours to get right until it's live.
Run
Return label for #1048 sent, instructions emailed.Handled
Redirection to a new address needs your call.For your team
Routine requests get done without anyone stopping what they're doing. We keep it running as your clients change.
What We Can Build
What We Could Build for Your 3PL
No two 3PLs run the same way, so no two builds are the same. Some of the shapes it takes, built around the systems you already run.
01 / Custom AI assistant
A custom AI assistant for routine client requests.
Connected to your existing systems, your assistant handles repeated stock checks, manual orders and return labels. We test it with your team and keep it running, with people handling requests that need a decision.
Book a callO
Olive & Co · Client chatYour team + AI assistant
···
Olive & Co · 9:14 am
Can you get 4 shippers to Sydney by Thursday? Extra marathon stock.
AI assistant · 9:14 am
Done. Order #1052 is in your WMS, picking Thursday morning.Manual order · #1052 created
Stock checked · Order recorded
02 / Custom reporting & dashboards
Automate the reports your clients keep asking for.
Stock, order and shipping information comes together in reports built around your clients. Reclaim sets up the connections and landed-cost figures, so summaries are prepared automatically with less work for your team.
Book a callClient reportingOlive & Co
ReportsData sourcesSchedule
Your weekly client reportPrepared from your existing systems
Ready to sendOlive tees248 in stock · 61 shipped this weekPrepared
Orders312 fulfilled · 3 awaiting stockPrepared
Preview report
03 / Automated order entry
Take manual order entry off your team's hands.
We build and maintain the connection between client spreadsheets and your WMS. Orders are checked and created automatically, with missing details sent to your team for review. Your staff can stop re-keying each order.
Book a callClient order spreadsheetorders.csv
| ORDER | SKU | QTY | POSTCODE |
|---|---|---|---|
| #1048 | OLV-TEE-M | 2 | 3000 |
| #1049 | OLV-TEE-L | 1 | Missing |
Your existing WMSImport checked
#1048Order created in WMSAuto-created
#1049Postcode needs checkingFor your team
Other builds we can deliver
“Where’s my order?” on WhatsApp
Tracking questions get answered from the carrier’s own tracking, and clients hear about a late or held parcel before they message you.
Changes after the order is in
“Change the address on #1052”, “hold that one”, “add two more”. The order is found in your WMS, updated and confirmed back, without someone stopping to dig for it.
Stock turning up unannounced
A “20 cartons coming Thursday” message becomes a receiving booking in your WMS with the expected stock listed, so the dock isn’t surprised.
Return label requests
“Can you send a return label?” gets the label from your carrier account and the return logged against the order, without pulling anyone off the floor.
Month-end invoicing
Storage days, picks, packs and postage come out of your WMS into invoice lines, so billing isn’t days of exports and spreadsheets and every line has the numbers behind it.
Clients running out of stock
Low stock is flagged to the client before their orders start backing up, with the count on hand and what’s already on the way.
Next Steps
Let's Scope What We'd Build for Your 3PL
Every 3PL runs differently, so every build is scoped and quoted for your operation. It starts with one call.
01 · DISCOVERY CALL
Tell us how it works today
How client requests reach you, which ones take the most time and what systems you run. We'll tell you straight what's worth automating and what isn't.
02 · SYSTEM ROADMAP
Find 25%+ in time savings across your team
A paid audit. We map the work with your team and come back with a written roadmap: where the time goes, what we'd build, what it connects to, what your team keeps doing, and a clear price. The fee is credited towards the build.
03 · BUILD, TEST, RUN
We build it and keep it running
If you go ahead, we build it, run it alongside your team until you're happy, then switch it on and manage it as your clients and requests change.
Book a call
Quoted for your operation. No fixed packages.
Questions We Get Asked
FAQs
Straight answers before you book a call. If yours isn't here, ask on the call.
Does this replace our customer service person?
No. We aim to take the repetitive work off their plate so they can focus on more valuable human tasks and relationships.
How much of our time will this take?
You're bringing us in to take work off your team, so we keep their involvement short and specific: a few conversations while we map the work, quick checks while we test, and a yes or no on what it's allowed to do. We handle the rest.
How long until we see results?
Within seven days. We start with the requests that cost your team the most time, so you see the first ones handled in the first week. Bigger pieces follow from there, tested on real requests before they go live.
Which systems do you work with?
The ones you already run: your WMS, carrier accounts, client chat or email, spreadsheets, and your CRM or boards. If a system has an API or an export, we can usually connect it. If something can't be done, we say so on the discovery call.
What happens after you deliver?
We don't hand it over and disappear. We train your team, watch how it runs on real requests, and keep refining it until it works without us. Then we stay on and manage it as your clients and requests change.
We've tried automating before and it didn't stick.
Most people we talk to have. Usually it was built once and never maintained. We stay on after go-live, and adjusting the build as your clients and requests change is part of the service.
Do you offer a guarantee?
Yes. If the systems don't give you or your team back 25% of the time normally spent, we refund you in full.